Terms & Conditions
Mantra Learning -Online booking terms (businesses and
consumers)
(1) Introduction
Please read these online booking terms carefully.
You will be asked to expressly agree to these online booking terms
during the Mantra Learning event and training courses booking
process on our website.
(2) Interpretation
In these online booking terms, "we" means Mantra Learning (and
"us" and "our" will be construed accordingly); "you" means
our customer or potential customer under these online booking terms
(and "your" will be construed accordingly); "product" means a
Mantra Learning event and training course
(3) Booking process
The advertising of Mantra Learning events and training on our
website constitutes an "invitation to treat"; and your submission
of a booking request for a Mantra Learning event and training
constitutes a contractual offer. No contract will come into force
between you and us unless and until we accept your order in
accordance with the procedure detailed below.
In order to enter into a contract to attend a Mantra Learning
event and training courses, you will need to take the following
steps: (i) you must select the relevant Mantra Learning event or
training course, enter relevant delegate details and then proceed
to the checkout; ii) here you will be required to confirm details
of delegates, the person making the booking and billing address,
and confirm that you wish to make the payment (iii) you will be
transferred to the SagePay website, and SagePay will handle your
payment; iv) as soon as the SagePay system has been able to
verify the payment has been process you will be sent an automated
booking confirmation invoice email (at which point your booking
will become a binding contract subject to cancellation rights
detailed in Section 8 and any statutory consumer rights). Where it
has not been possible to verify your details or payment you will
receive automated notification that we are unable to meet your
booking request at that point in time.
We will not file a copy of these online booking terms specifically
in relation to your booking. We may update the version of these
online booking terms on the website from time to time, and we do
not guarantee that the version you have agreed to will remain
accessible. We therefore recommend that you download, print and
retain a copy of these online booking terms for your records.
The only language in which we provide these online booking terms
is English.
Before you place your order, you will have the opportunity of
identifying whether you have made any input errors by reviewing
your order before paying. You may correct those input errors before
placing your order by going back into your order and editing your
details.
(4) The Mantra Learning Event and Training Courses
The Mantra Learning events and training courses are provided by
Mantra Learning.
Each Product purchased is sold subject to its Product
Description which sets out additional Specific Conditions related
to that Product including, without limitation, terms and conditions
concerning prior qualification requirements, identity checks,
conditions laid down by qualification awarding bodies and
warranties.
We will take all reasonable care to ensure that all details,
descriptions and prices of Products appearing on the Website are
correct at the time when the relevant information was entered onto
the system.
(5) Price and payment
Prices for Mantra Learning events and training are quoted on our
website. However, it is always possible that some of the prices on
the website may be incorrect. Although we aim to keep the Website
as up to date as possible, the information including Product
Descriptions appearing on this Website at a particular time may not
always reflect the position exactly at the moment you place an
order. We cannot confirm the price of a Product until your order is
accepted in accordance with our online Booking Process.
Payment must be made in full upon the submission of your booking
request. We may / cancel the contract between us if the price is
not received from you in full in cleared funds.
The prices on the website include all value added taxes (where
applicable).
Online Payment must be made via SagePay.
Prices are liable to change at any time, but changes will not
affect contracts which have come into force.
(6) Warranties
We warrant that the services provided under these online booking
terms will be provided with reasonable skill and care.
You warrant and represent to us that:
(a) you are legally capable of entering into
binding contracts, and you have full authority, power and capacity
to agree to these online booking terms;
(b) the information provided in or in connection
with your booking request is accurate and complete;
(c) you will be able to attend the Mantra
Learning event and training course at the time and in the place
advertised;
(d) you meet the pre-requisites and qualification
criteria for attending the Mantra Learning event and training
course set out on our website.
(e) you are resident in the England or Wales;
and
(f) you are at least 18 years of age.
(7) Venues and dates
Where we have a valid reason to do so, we may change Mantra
Learning event and training course dates and venues by giving
reasonable notice of the change to you.
(8) Your rights of cancellation
Without prejudice to the statutory right of cancellation
detailed in Section 10, you may cancel Mantra Learning event and
training course booking:
a) at least 7 days before the
Mantra Learning event and training course is due to begin in which
case you will be entitled to a full refund of the amount paid
subject to an administration fee of £10.
b) Between 7 and 3 days before the
Mantra Learning event and training course is due to begin in which
case you will be entitled to a refund of 50% of the amount
paid;
If you cancel a Mantra Learning event and training course
booking 3 or less days before a Mantra Learning event and training
course is due to begin, or if you fail to attend a Mantra Learning
event and training course, no refund will be given.
Cancellations or Non-attendance on courses booked at a
discounted rate or as part of another course will be subject to
normal cancellation procedures and charges will be applied
In order to cancel a contract on this basis, you must inform us
by writing to Mantra Learning, Greengate, Middleton, Manchester.
M24 1RU. Your notice of cancellation must be actually received by
us on or before the relevant date set out above.
Change of Delegate
Without prejudice to the statutory right of cancellation
detailed in Section 10, you may transfer your right to attend the
course to a colleague employed or belonging to the same
organisation as the delegate(s) detailed in the original Mantra
Learning event and training course booking. Transfer of right to
attend will be subject to the replacement delegate meeting any
special conditions and requirements relating to the Mantra Learning
event and training course as detailed in the course description at
the time of booking.
In order to change delegate details on this basis you must
inform us by writing to Mantra Learning, Greengate, Middleton,
Manchester. M24 1RU in advance of the event starting.
(9) Our rights of Cancellation
Mantra Learning reserves the right to cancel courses at any time
and to transfer confirmed bookings to rescheduled dates. Delegates
unable to attend the rescheduled dates will be entitled to a full
refund.
(10) "Cooling off" period
This Section 10 applies if and only if you contract with us
under these online booking terms as a consumer. If you enter into a
contract with us via an online booking as a consumer your statutory
rights as a consumer will not be prejudiced in any way.
In order to cancel a contract on this basis, you must inform us by
writing to Mantra Learning, Greengate, Middleton, Manchester. M24
1RU.
(11) Consumer rights
If you are a consumer, any statutory rights which you have,
which cannot be excluded or limited, will not be affected by these
online booking terms
(12) Refunds
If you cancel a contract and are entitled to a refund we will
process the refund due to you as soon as possible and, in any
event, within 30 days of the day we received your valid notice of
cancellation.
(13) Limitations and exclusions of liability
Nothing in the online booking terms will: (a) limit or exclude
the liability of a party for death or personal injury resulting
from negligence; (b) limit or exclude the liability of a party for
fraud or fraudulent misrepresentation by that party; (c) limit any
liability of a party in any way that is not permitted under
applicable law; or (d) exclude any liability of a party that may
not be excluded under applicable law. If you are a consumer, any
statutory rights which you have, which cannot be excluded or
limited, will not be affected by the online booking terms.
The limitations and exclusions of liability set out in this
Section [and elsewhere in the online booking terms]: (a) are
subject to the preceding paragraph; and (b) govern all liabilities
arising under the online booking terms or in relation to the
subject matter of the online booking terms, including liabilities
arising in contract, in tort (including negligence) and for breach
of statutory duty.
We will not be liable to you in respect of any losses arising out
of a force majeure event.
We will not be liable to you in respect of any business losses,
such as loss of or damage to profits, income, revenue, use,
production, anticipated savings, business, contracts, commercial
opportunities or goodwill.
If you are a business customer, we will not be liable to you in
respect of any loss or corruption of any data, database or
software.
If you are a business customer, we will not be liable to you in
respect of any special, indirect or consequential loss or
damage.
(14) Force majeure
In this Section and Section [13], "force majeure event" means
any event which is beyond our reasonable control.
Where a force majeure event gives rise to a failure or delay in us
performing our obligations under these terms and conditions, those
obligations will be suspended for the duration of the force majeure
event.
(15)Business customer indemnity
This Section [15] applies if and only if you contract with us
under these online booking terms in the course of a business.
You hereby indemnify us and undertake to keep us indemnified
against all and any liabilities, losses, damages, expenses and
costs (including legal expenses and amounts paid in settlement of
any demand, action or claim) arising, directly or indirectly, out
of a breach by you of any of your obligations under these online
booking terms.
(16) General terms
We will treat all your personal information that we collect in
connection with your order in accordance with the terms of our
Privacy Policy; use of our website will be subject to our Website
Terms and Privacy Policy.
Contracts under these online booking terms may only be varied by
an instrument in writing signed by both you and us. We may revise
these online booking terms from time-to-time, but such revisions
will not affect the terms of any contracts which we have entered
into with you.
If any provision of these online booking terms is held invalid or
unenforceable by a court of competent jurisdiction, the remaining
provisions will remain in full force and effect, and such invalid
or unenforceable provisions or portion thereof will be deemed
omitted.
No waiver of any provision of these online booking terms, whether
by conduct or otherwise, in any one or more instances, will be
deemed to be, or be construed as, a further or continuing waiver of
that provision or any other provision of these online booking
terms.
You may not assign, charge, sub-contract or otherwise transfer any
of your rights or obligations arising under these online booking
terms apart from as laid out in Section 8. Any attempt by you to do
so will be null and void. We may assign, charge, sub-contract or
otherwise transfer any of our rights or obligations arising under
these online booking terms, at any time - providing, where you are
a consumer that such action does not serve to reduce the guarantees
benefiting you under these online booking terms.
Each contract under these online booking terms is made for the
benefit of the parties to it and is not intended to benefit, or be
enforceable by, any other person. The right of the parties to
terminate, rescind, or agree any amendment, variation, waiver or
settlement under such contracts is not subject to the consent of
any person who is not a party to the relevant contract.
Subject to the first paragraph of Section [14]: these online
booking terms contain the entire agreement and understanding of the
parties in relation to events booked on our website, and supersede
all previous agreements and understandings between the parties in
relation to Mantra Learning event and training course booked on our
website; and each party acknowledges that no representations not
expressly contained in these online booking terms have been made by
or on behalf of the other party in relation to the booking of
[events] on our website.
These online booking terms will be governed by and construed in
accordance with English law, and the courts of England and Wales
will have exclusive jurisdiction to adjudicate any dispute arising
under or in relation to these online booking terms.
(17) About us
Mantra Learning
Our registered office is Mantra Learning, Greengate, Middleton,
Manchester, M24 1RU.
Our company registration number is 02743170
Our email address is info@mantralearning.co.uk
Our VAT number is 732 8085 31
