Your first line managers will receive a focused development
programme to improve their skills and drive your business
forward
The Programme
The BTEC Level 3 Certificate in Management covers aspects of
management theory and provides opportunities for learners to
develop a range of skills and techniques, personal qualities and
attributes essential for successful performance in their working
life. Learners will have the opportunity to achieve a nationally
recognised vocational management qualification.
It is aimed at managers who need to expand their knowledge of
underpinning management theory, that can be applied in the work
place or those who are developing as managers who wish to gain a
formal management qualification outside the workplace.
Employer benefits
- 88% of employers experienced more motivated staff within first
line management positions
- 82% of employers said that team work has improved between first
line managers and team leaders
- 67% of employers experienced an improvement in productivity and
growth within all departments following the Mantra course
- Access to a fully funded Health and Safety audit worth over
£300, and a Business Improvement Needs Analysis (BINA)
Outcomes
This qualifications provides solid set of skills for new
managers and awareness of the latest working practices amongst
existing managers. Topics include leading and managing teams,
managing the delivery of customer service, and appraising and
developing staff.
Programme delivery
The programme takes six months and involves seven days in total
including five full day's of teaching and two testing days.
Programme design
The programme consists of four units covering various aspects of
management:
Unit 1: Key Principles of Management and
Leadership
Topics covered include management functions, the difference
between leadership and management, the functions and principles of
management, management styles, power, authority and legitimacy,
allocation of work, the different ways to allocate work, delegation
of work and why people are frightened to delegate, setting SMART
objectives, supporting staff t meet objectives, conflict in the
workplace and its importance, motivation including motivational
theorists such as Maslow, Herzberg, Vroom, McGregor and Hackman
& Oldman, practical application of motivational theory in the
workplace. Quality processes and how to build a quality
culture.
Unit 2: Improving your own Management and Leadership
Performance
This unit builds on the subjects covered previously and covers
the skills and knowledge required of a manager, feedback including
both 1-2-1 and 360º constructive criticism and how to deliver good
quality positive feedback. It also covers the importance of
producing a Personal Development Plan and the resources and
development activities required to implement it.
Unit 3: Managing the Delivery of Customer
Service
Topics covered include identifying what customer service is, how
it can be managed and delivered, the difference between internal
and external customers and what customer satisfaction, needs and
expectations are. It also deals with legislation, regulations and
codes of practice regarding customer service, how to improve the
customer service experience, the evaluation of customer service and
how improvements to customer service can benefit the customer,
organisation and staff.
Unit 4: Appraising and Developing Staff
This unit builds on several aspects of the first three
units. Topics covered include organising and running staff
appraisals, setting performance objectives, performance measurement
techniques, how people learn including the VAK styles, Kolb's
learning cycle, the management of change and why resistance to
change occurs.
Assessment
At the end of the programme learners complete four online
multiple choice assessments.
Opportunities for further development
Learners can progress to:
- Level 5 Diploma in Management
- Logistics Operations Advanced Apprenticeship and Level 3
Certificate
- Foundation Degree in Logistics Management delivered by Mantra
in collaboration with Bolton University
Course Dates
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Please call us on 0800 389 5283 or send us your enquiry via our online form
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