Your administrative staff will be better skilled in all aspects
of their role to improve your overall business efficiency and
profitability
The programme
The Level 2 Certificate comprises QCF credit rated units
developed by the Council for Administration, the standards setting
body for business skills. This qualification is designed for
learners employed in administrative roles such as administrative
assistants or team administrators, who need to develop or
consolidate their skills.
The Level 2 Certificate in Business Administration forms the
competence element of the Intermediate Apprenticeship.
Employer benefits
- 74% of employers state that customer service has improved as a
result of Mantra Learning
- 67% of employers have experienced an improvement in
productivity and growth
- 79% of employers have reduced staff turnover and lower
absenteeism following Mantra courses
- Access to a fully funded Health and Safety audit worth over
£300, and a Business Improvement Needs Analysis (BINA)
Outcomes
This work-based qualification enables learners to develop
knowledge, understanding and skills essential for working in a
business and administration environment, such as communication
skills, working with others and managing and improving own
performance.
Programme delivery
All Mantra Learning Training Advisors are industry professionals
who are specialists in the area in which they teach and are members
of the Institute for Learning.
Programme design
Learners are required to take mandatory units which cover
aspects of working and communicating in a business environment.
Learners then have a choice of option units covering different
functional areas such as work responsibilities, document
production, events and meetings, communications or customer
service. There is a wide range of option units allowing learners to
choose units to meet the needs of their own work role.
Learners must achieve a minimum of 21 credits, of which at least
14 credits must be selected from level 2 units:
9 credits must be completed from Group A mandatory units;
and,
a minimum of 7 credits from Group B optional units
a maximum of 5 credits from Group C optional units
Group A mandatory units
- Manage own performance in a business environment
- Improve own performance in a business environment
- Work in a business environment
- Communicate in a business environment
Group B optional unit subgroups
- Work responsibilities
- Project management
- Document production
- Events and meetings
- Communications
- Customer service
- Manage information and data
- Business resources
- Innovation and change
- Specialised business support services - human resources
- Specialised business support services - parking
Group C optional unit subgroups
- Health, Safety and Security of People Premise and Property
- IT including word processing, spreadsheets, presentations,
databases etc.
Additional Apprenticeship requirements
- Key skills at level 1 - literacy, application of number and
ICT
- Employment rights and responsibilities workbook
- Personal learning and thinking skills
- City and Guilds Level 2 Certificate in Principles of Business
and Administration - 3 mandatory units (11 credits) and an
additional 2 credits from a choice of 8 units
Assessment
The Mantra Learning Advisor will use a range of assessment
methods including observation, question and answer, video,
professional discussion and written reports. Their visits usually
take place once a month with progress assessed and reviewed every
three months or sooner if necessary. We also arrange an Employer
Review every six months to measure the impact on your business.
Opportunities for further development
Learners can progress to:
- IT User Skills Level 2 Diploma or Intermediate Apprenticeship
(ITQ)
- Customer Service Level 3 Diploma or Advanced
Apprenticeship
Course Dates
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Please call us on 0800 389 5283 or send us your enquiry via our online form
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