Your staff will be prepared to deliver
first class customer service - distinguishing your organisation
from its competitors.
The programme
The Level 2 Certificate comprises QCF credit rated units
developed by CFA - Business Skills @ Work, the standards setting
body for the customer service sector. This qualification gives your
staff an appreciation of the importance of delivering good customer
service and a set of skills that will make a real difference to
your business.
The Level 2 Certificate in Customer Service forms the competence
element of the Intermediate Apprenticeship.
Employer benefits
- 74% of employers state that customer service has improved as a
result of Mantra Learning
- 67% of employers have experienced an improvement in
productivity and growth
- 79% of employers have reduced staff turnover and lower
absenteeism following Mantra courses
- Access to a fully funded Health and Safety audit worth over
£300, and a Business Improvement Needs Analysis (BINA)
Outcomes
The programme ensures staff understand
the relationship between customer service and business success. The
Customer Service Intermediate Apprenticeship also equips staff with
the functional and key skills to drive your business forward.
Funding
Part or full Government funding is
usually available for the programme. Employers should also support
learners by providing time for study.
Programme delivery
All Mantra Learning Training Advisors
are industry professionals who are specialists in the area in which
they teach and are members of the Institute for Learning.
Programme design
A minimum of 28 credits are required
overall. Please see course information sheet for the full list of
units.
Assessment
The Mantra Learning Advisor will use a
range of assessment methods including observation, question and
answer, video, professional discussion and written reports. Their
visits usually take place once a month with progress assessed and
reviewed every three months or sooner if necessary. We also arrange
an Employer Review every six months to measure the impact on your
business.
Opportunities for further development
Learners can progress to:
- IT User Skills Level 2 Diploma or Intermediate Apprenticeship
(ITQ)
- Customer Service Level 3 Diploma or Advanced
Apprenticeship
Course Dates
|
Please call us on 0800 389 5283 or send us your enquiry via our online form
|
