Your staff will be prepared to champion
customer service improvement in your organisation to set you apart
from the competition
The programme
The Level 3 Diploma in Customer Service comprises QCF credit
rated units developed by the CFA - Business Skills @ Work, the
standards setting body for the customer service sector. This
qualification is designed to develop customer service champions who
will take the lead in raising standards across your business to
delight customers and give you a competitive edge.
The Level 3 Diploma in Customer Service forms the competence
element of the Advanced Apprenticeship.
Employer benefits
- 74% of employers state that customer service has improved
across their business
- 82% of employers state that team work has improved internally
following a Mantra course
- 62% of employers state that their business has grown and
profits increase
- Access to a fully funded Health and Safety audit worth over
£300, and a Business Improvement Needs Analysis (BINA)
Outcomes
The programme encourages employees to
develop business sense as well as boosting their confidence and
developing their interpersonal and problem solving skills.
Funding
Part or full Government funding is
usually available for the programme. Employers should also support
learners by providing time for study.
Programme delivery
All Mantra Learning Training Advisors
are industry professionals who are specialists in the area in which
they teach and are members of the Institute for Learning.
Programme design
A minimum of 42 credits is required
overall. Please see course information sheet for the full list of
units.
Opportunities for further development:
Learners can progress to:
- Level 3 Certificate in Business Administration
- Advice and Guidance Level 3 Certificate
- Advanced Apprenticeship Management Level 3
Course Dates
|
Please call us on 0800 389 5283 or send us your enquiry via our online form
|
