Mantra Learning

Telephone: 0333 220 6646

Customer Service

Advanced Apprenticeship and Level 3 Diploma

Your staff will be prepared to champion customer service improvement in your organisation to set you apart from the competition

The programme

The Level 3 Diploma in Customer Service comprises QCF credit rated units developed by the CFA - Business Skills @ Work, the standards setting body for the customer service sector. This qualification is designed to develop customer service champions who will take the lead in raising standards across your business to delight customers and give you a competitive edge.

The Level 3 Diploma in Customer Service forms the competence element of the Advanced Apprenticeship.


Employer benefits

  • 74% of employers state that customer service has improved across their business
  • 82% of employers state that team work has improved internally following a Mantra course
  • 62% of employers state that their business has grown and profits increase
  • Access to a fully funded Health and Safety audit worth over £300, and a Business Improvement Needs Analysis (BINA)



The programme encourages employees to develop business sense as well as boosting their confidence and developing their interpersonal and problem solving skills.



Part or full Government funding is usually available for the programme. Employers should also support learners by providing time for study.


Programme delivery

All Mantra Learning Training Advisors are industry professionals who are specialists in the area in which they teach and are members of the Institute for Learning.


Programme design

A minimum of 42 credits is required overall. Please see course information sheet for the full list of units.


Opportunities for further development:

Learners can progress to:

  • Level 3 Certificate in Business Administration
  • Advice and Guidance Level 3 Certificate
  • Advanced Apprenticeship Management Level 3


Course Dates

Please call us on 0800 389 5283 or send us your enquiry via our online form
Enquire about this course Book available dates for this course Download Course Sheets


Success rate: 97%

Code: CS3

Aimed at: Managers, team leaders and supervisors working in a customer service environment

Location: Warrington,Manchester,Merseyside

Length of qualification: Level 3 qualification 9 – 12 months / Intermediate Apprenticeship 12 months

Funding: Usually part or fully Government funded

Employer commitment: Study time/access for training and development

For enrolment:
Freephone: 0800 389 5283

“The course is excellent. I can see how my staff have improved in quality and confidence when dealing with customers on the phone.”
Debbie Crellin, HR Manager, Britannia
Mantra training centres are easily accessible from: St Helens . Liverpool . Birkenhead . Crewe . Chester . Wrexham . Northwich . Runcorn . Widnes . Wigan . Bolton . Bury . Rochdale . Oldham . Ashton . Trafford Park . Stockport . Macclesfield