Mantra Learning

Telephone: 0333 220 6646
Team Leading

Team Leading

Intermediate Apprenticeship and Level 2 Diploma


Your team leaders and managers will be better skilled in all aspects of their role to improve your overall business efficiency and profitability


The programme

Developing team leading, management and leadership skills can support productivity and efficiency of your workforce.  It is therefore essential to develop good team leaders and managers within your organisation.  This qualification is designed for learners who work in, or who want to work in the business and professional management sector.  It gives learners the opportunity to develop and demonstrate knowledge and competence as a Team Leader, Manager or Supervisor.

Employer Benefits

  • 74% of employers state that customer service has improved as a result of Mantra Learning
  • 67% of employers have experienced an improvement in productivity and growth
  • 79% of employers have reduced staff turnover and lower absenteeism following Mantra courses
  • Access to a fully funded Health and Safety audit worth over £300, and a Business Improvement Needs Analysis (BINA)


This work-based qualification enables learners to develop knowledge, understanding and skills essential for working in a team leader or supervisory role such as leadership styles, supporting others and problem solving skills.


Usually part or fully Government fundedUsually part or fully Government funded

Programme Delivery

All Mantra Learning Training Advisors are industry professionals who are specialists in the area in which they teach.

Programme Design

Learners must achieve a minimum of 40 credits.

Mandatory Units

  • Manage personal performance and development
  • Communicate work related information
  • Lead and manage a team
  • Principles of team leading
  • Understand business

Optional Units

  • Develop working relationships with colleagues
  • Contribute to meetings in a business environment
  • Principles of equality and diversity in the workplace
  • Promote equality, diversity and inclusion in the workplace
  • Manage team performance
  • Manage individuals' performance
  • Chair and lead meetings
  • Encourage innovation
  • Manage conflict within a team
  • Procure products and/ or services
  • Collaborate with other departments
  • Participate in a project
  • Health and safety procedures in the workplace
  • Store and retrieve information
  • Handle mail
  • Employee rights and responsibilities
  • Deliver customer service
  • Understand customers
  • Resolve customer service problems
  • Negotiate in a business environment
  • Develop a presentation
  • Deliver a presentation
  • Resolve customers' complaints

Additional Units

Functional skills at level 1 in English, mathematics and ICT

Employment rights and responsibilities

Personal learning and thinking skills



The Mantra Learning Advisor will use a range of assessment methods including observation, question and answer, video, professional discussion and written reports. Their visits usually take place once a month with progress assessed and reviewed every three months or sooner if necessary. We also arrange an Employer Review every six months to measure the impact on your business.

Opportunities for further development

Learners can progress to:

• Management Level 3

Course Dates

Please call us on 0800 389 5283 or send us your enquiry via our online form
Enquire about this course Book available dates for this course Download Course Sheets


Success rate: 100%

Code: TL

Aimed at: People who work in - or want to work in - the business and professional management sector.

Location: Manchester

Length of qualification: Between 9 and 12 months.

Funding: Usually part or fully Government funded

Employer commitment: Study time/ access for training and development

For enrolment:
Freephone: 0800 389 5283

Mantra training centres are easily accessible from: St Helens . Liverpool . Birkenhead . Crewe . Chester . Wrexham . Northwich . Runcorn . Widnes . Wigan . Bolton . Bury . Rochdale . Oldham . Ashton . Trafford Park . Stockport . Macclesfield