Mantra Learning

Telephone: 0333 220 6646

Traffic Office

Intermediate Apprenticeship and Level 2 Certificate

Your staff will develop first class organisational and planning skills - vital to the efficiency of your logistics operation

The programme

The Level 2 Certificate in Traffic Office (QCF) has been designed for those individuals who are involved in planning and organising the transport and movement of goods. They give the opportunity to demonstrate competence and understanding against a standard set by the needs of the industry as defined by Skills for Logistics.

The Level 2 Certificate in Traffic Office is a combined qualification that forms both the competence and knowledge elements of the Intermediate Apprenticeship.


Employer benefits

  • Training tailored to the needs of your business
  • Improve your operational efficiency through more effective working practices
  • Deliver better customer service
  • Access to a fully funded Health and Safety audit worth over £300, and a Business Improvement Needs Analysis (BINA)



The programme ensures employees understand the relationship between the role of the traffic office and business success. Duties could include answering the telephone, issuing and collecting vehicle keys and routes, electronic and paper based filing of information and using computers as required for route scheduling or fuel usage information. This qualification can provide a progression route for drivers who are coming off the road but wish to remain in the sector.



Part or full Government funding is usually available for both programmes. Employers should also support learners by providing time for study.


Programme delivery

All Mantra Learning Training Advisors are industry professionals who are specialists in the area in which they teach and are members of the Institute for Learning.


Programme design

The qualification has 9 mandatory units that will develop employee skills in a range of subject areas. The credit value that must be taken to achieve the qualification is 22. Please see course information sheet for the full list of units.



The Mantra Learning Advisor will use a range of assessment methods including observation, question and answer, video, professional discussion and written reports. Their visits usually take place once a month with progress assessed and reviewed every three months or sooner if necessary. We also arrange an Employer Review every six months to measure the impact on your business.


Opportunities for further development

Learners can progress to:

  • Logistics Operations Level 3 Certificate This can lead to a Foundation Degree in Logistics Management delivered by Mantra in collaboration with Bolton University
  • Traffic Office Level 3 Certificate


Course Dates

Please call us on 0800 389 5283 or send us your enquiry via our online form
Enquire about this course Book available dates for this course Download Course Sheets


Success rate: 97%

Code: TO2

Aimed at: Clerks working in administrative roles in a traffic office

Location: Warrington,Manchester,Merseyside

Length of qualification: Level 2 qualification 3 – 8 months / Advanced Apprenticeship 12 months

Funding: Usually part or fully Government funded

Employer commitment: Study time/access for training and development

For enrolment:
Freephone: 0800 389 5283

“Both of our traffic officers are completing the course and developing a better understanding of their role. We have already made substantial cost and time savings.”
David Leigh, Transport Manager, TDG
Mantra training centres are easily accessible from: St Helens . Liverpool . Birkenhead . Crewe . Chester . Wrexham . Northwich . Runcorn . Widnes . Wigan . Bolton . Bury . Rochdale . Oldham . Ashton . Trafford Park . Stockport . Macclesfield