Improve your leadership skills with our masterclass courses, develop and demonstrate competence as a Team Leader, Section Leader, Floor Leader, Trainee Supervisor, Call Centre Team Manager or Supervisor.
These courses will give your staff the confidence to take ownership as well as the tools to be able to manage their team members, resources and other departments more efficiently and professionally.
- Increase confidence in your own abilities to be able to support staff in your organisation using effective mentoring efforts.
- Improve staff motivation, enabling an increase in confidence in their abilities.
- Manage change effectively implementing ideas and setting clear and achievable targets for team to achieve success
- Improve the relationship you have with your team
- Understand the principles of performance management and the process of defining individual goals
- Enhance your communication skills and increase your confidence to present to a wide audience
- Learn the ability to self-assess and use this information to create your own personal development plan
- Understand and identify your company's vision, mission and strategies