Team Leader NVQ Level 2

Expected Completion Time 12  Months

Components NVQ 6 Units (4 mandatory and 2 optional)

Mandatory Units

A1 – Manage your own resources

B5 – Provide leadership for your team

D1 – Develop productive working relationships with colleagues

E5 – Ensure your own actions reduce risks to health & safety

Optional Units

C1 – Encourage innovation in your team

D5 – Allocate and check work in your team

D7 – Provide learning opportunities for colleagues

F5 – Resolve customer service problems

F7 – Support customer service improvements.

D8- Help team members address problems affecting their performance

D12- Participate in meetings

Assessment Strategy

The NVQ is assessed through observation, product evidence and witness testimonies.

Progression

Advice and Guidance Level 3