Team Leader Apprenticeship Level 2

Expected Completion Time: 12 Months

Components:

NVQ 6 Units  ( 4 mandatory and 2 optional)

Technical Certificate ( 3 units

Key Skills Application of Numbers Level 1 and Communications Level 2

Employment Rights and Responsibilities Handbook

Mandatory Units

A1 – Manage your own resources

B5 – Provide leadership for your team

D1 – Develop productive working relationships with colleagues

E5 – Ensure your own actions reduce risks to health & safety

Optional Units

C1– Encourage innovation in your team

D5 – Allocate and check work in your team

D7 – Provide learning opportunities for colleagues

F5 – Resolve customer service problems

F7 – Support customer service improvements.

D8 – Help team members address problems affecting their performance

D12 – Participate in meetings