Customer Service Apprenticeships
If you like dealing with people, whether that be face-to-face or via telephone and social media, then a Customer Service Apprenticeship may be your best starting point.
Overview of Course
The apprenticeship will provide you with the skills and confidence to deal with people. The 12 month programme will enable you to deliver world-class service to customers and provide you with the perfect starting point for a career within business.
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What you will learn
You will become an integral part of the business in how you come across to the customer, which could involve customer satisfaction, repeat business and increased revenue, and company reputation. You will gain the knowledge, skills and experience for providing customer service including face-to-face, telephone, digital and written communications.
The apprenticeship training is tailored to the needs of your employer so that it is job specific and is delivered by highly qualified training advisors. The programme is a blended combination of on the job tuition plus off the job master classes, workshops, e-learning content and professional discussions.
Additional training may be included such as short courses in speaking and listening skills and giving presentations.
Progression
As an apprentice will be able to join the Institute of Customer Service as an individual member. Upon completion of of your apprentice, a Customer Service Adviser can expect to earn between £16,000 - £20,000 per year.
Previous Customer Service apprentices have progressed on to the following opportunities:
- Customer Service Team Leader
- Contact Centre Team Leader
- Service Manager
- Recruitment Coordinator
- Transport Planning
With experience you could progress on to customer service management or business management.
