Customer Service Apprenticeships

If you like dealing with people, whether that be face-to-face or via telephone and social media, then a Customer Service Apprenticeship may be your best starting point.

Customer Service Apprenticeships

Overview of Course

The apprenticeship will provide you with the skills and confidence to deal with people. The 12 month programme will enable you to deliver world-class service to customers and provide you with the perfect starting point for a career within business.


Apply Now

Did You Know?

What you will learn

You will become an integral part of the business in how you come across to the customer, which could involve customer satisfaction, repeat business and increased revenue, and company reputation. You will gain the knowledge, skills and experience for providing customer service including face-to-face, telephone, digital and written communications.

The apprenticeship training is tailored to the needs of your employer so that it is job specific and is delivered by highly qualified training advisors. The programme is a blended combination of on the job tuition plus off the job master classes, workshops, e-learning content and professional discussions.

Additional training may be included such as short courses in speaking and listening skills and giving presentations.


As an apprentice will be able to join the Institute of Customer Service as an individual member. Upon completion of of your apprentice, a Customer Service Adviser can expect to earn between £16,000 - £20,000 per year. 

Previous Customer Service apprentices have progressed on to the following opportunities:

  • Customer Service Team Leader
  • Contact Centre Team Leader 
  • Service Manager
  • Recruitment Coordinator
  • Transport Planning

With experience you could progress on to customer service management or business management.  

Case Study

Cameron Hanley

Customer Service Apprentice

Book Now

Subscribe to our Newsletter

If you would like to subscribe to our newsletter please complete the form below.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us. We will treat our information with respect. For more information about our privacy policy please visit our website. By clicking below, you agree that we may process your information in accordance with these terms.

Newsletter sign up

Book Now

If you are interested in this course please complete the form below.

Enquire Now

If you are interested in finding out more please complete the form below.

Apply Now

If you are interested in this course please complete the form below.