Team Leader Masterclasses
Improve your leadership skills with our masterclass courses, develop and demonstrate competence as a Team Leader, Section Leader, Floor Leader, Trainee Supervisor, Call Centre Team Manager or Supervisor.
The Benefits
- Increase confidence in your own abilities to be able to support staff in your organisation using effective mentoring efforts.
- Improve staff motivation, enabling an increase in confidence in their abilities.
- Manage change effectively implementing ideas and setting clear and achievable targets for team to achieve success
- Improve the relationship you have with your team
- Understand the principles of performance management and the process of defining individual goals
- Enhance your communication skills and increase your confidence to present to a wide audience
- Learn the ability to self-assess and use this information to create your own personal development plan
- Understand and identify your company's vision, mission and strategies
