Learner Induction

Welcome to your learning induction

This induction includes information about:

  • how we can support you with your learning
  • what we expect from you
  • how to stay safe on your course
  • resources to support your learning
  • telling us what you think

To complete your induction you need to either:

  • watch our induction and code of conduct videos; or
  • read all of the information in the sections below.

You must then fill in our learner induction survey to confirm you've completed this.

How we can support you with your learning

It's important that your experience with us is a positive one. We aim to support you throughout your learning journey, from your initial enquiry through to the completion of your course. We'll also support you when deciding your next steps once you've finished your course.


Your initial assessment

Once you've registered for a course we'll ask you to complete an initial assessment.

We do initial assessments to make sure that all our learners are on the right course for them and at the appropriate level. This also helps our tutors plan their sessions so that they meet the needs of our learners. 

Please let us know if you've not completed an initial assessment when you fill in your learner induction survey.


Quality Team

Our Quality Team are here to help you get on with and stay on your course by:

  • providing confidential advice and support to help you overcome any personal problems you may come up against;
  • helping you address anything that might be making it difficult for you to attend an online session or undertake your learning regularly;
  • supporting you to work on ways to improve and maintain your health and wellbeing.

They can also support you in progressing beyond your course by:

  • offering impartial advice and guidance on your next steps;
  • helping you to gain work experience by undertaking volunteering;
  • working with you to develop smarter job search skills, assist with application forms and interview techniques;
  • providing information about further learning opportunities and helping you apply for them.

Course information and additional support

During your induction presentation, you will need to record the following course information:

  • name of your tutor
  • how to contact your tutor
  • overview of your course
  • schedule of sessions
  • equipment you need
  • prior learning and tasks

Let us know if you've not received this yet when you fill in your learner induction survey.

Additional learner support

For learners with learning difficulties/disabilities, different types of support are available including:

  • physical support - eg overlays to support dyslexia, accessible keyboards, and software, magnifiers/hearing loops
  • classroom support - eg a support worker to help you one-to-one, and a reader or scribe for exams

What we expect from you

To make sure you have the best possible experience there are some things you'll also have to do:

  • agree to our learner code of conduct (below);
  • let us know if you can't attend a session by contacting the Learner Support/Ops Team;
  • complete any homework set by your tutor/DC and come prepared for every session.

Learner code of conduct

So that everyone feels welcome and safe during classroom learning and online learning we ask you to:

  • Be courteous, considerate and respectful at all times.
  • Tell us if you are harassed or teased in any way about:
    • your learning
    • age
    • gender
    • appearance
    • religious beliefs
    • political views
    • where you come from
    • any learning difficulty and/or disability
    • sexual orientation
  • Comply with all health and safety requirements set out by your tutor.
  • Arrive/log on punctually and be prepared to learn in the classroom and online.
  • Let your tutor know if you can't attend a classroom or online session, or email us.
  • Inform your tutor if there's anything which could affect you attending the course, eg health or work circumstances.
  • Let your tutor know if you're leaving the course, or if there are any changes to your personal details (address, phone number, status).
  • Turn mobile phones to silent when learning and let your tutor know if the mobile phone is needed for emergency contact reasons.
  • Comply with the examination and course work regulations.
  • Follow the guidelines for online learning set out by your tutor.
  • Wear appropriate clothing and any protective equipment required for learning.
  • Ensure that your fees are paid as requested.
  • Ensure that all evidence of benefit is produced as requested.
  • During any online learning, including using Teams, follow the online safety guidance detailed below.

How to stay safe on your course

On your course, you'll be learning about how to stay safe and keep others safe, including safeguarding and preventing radicalisation.


What is Safeguarding?

Safeguarding is about protecting people from:

  • physical abuse
  • emotional abuse
  • sexual abuse
  • neglect
  • financial abuse
  • discrimination

British values

We're committed to the promotion of British values in all our learning programmes. The British values are:

  • Democracy - we're able to have our say
  • The rule of law - we help develop fair rules for our class
  • Mutual respect - we work together to support one another
  • Individual liberty - we can make our own choices with learning

Online safety

We're committed to helping all learners stay safe online. These internet safety rules can help to keep you safe online:

  • Choose smart passwords.
  • Check your privacy settings to protect your personal information.
  • Watch out for phishing scams, especially when online shopping or managing your bank accounts online.
  • Guard your personal details.
  • Whilst using Teams for online learning sessions, be aware of your surroundings. Remove personal items such as photos and anything that indicates where you live. Dress appropriately for learning and remember that information shared is confidential to the group.

Risks of radicalisation

Radicalisation is the process by which a person comes to support terrorism and extremist ideologies associated with terrorist groups.

The table below shows three risks (online, far-right extremism, and how vulnerable people are at risk) as well as actions that can prevent radicalisation.

Risk of radicalisation Risk factors Prevention action


  • Online gaming
  • Social media (eg Facebook)
  • Downloading materials
  • Dark web
  • Reading online safety leaflets
  • Knowing what to avoid
  • Privacy settings
  • Passing on knowledge of how to stay safe online

Far-right extremism

  • Protest activities
  • Extreme views
  • Fake news
  • Awareness of the risk
  • Fact-checking the news
  • Asking for help from a trusted source

Vulnerable people

  • Mental health
  • Isolation
  • Learning difficulties
  • Loneliness
  • Involve all adults
  • Talk about radicalisation
  • Show an interest

How to report a safeguarding issue

If you think you've been hurt or abused by someone else you should report this as soon as possible.

The safeguarding leads are Kay Hadfield and Paul Wilde. 

The deputy leads are David Hewitt and Kim Baxter

You can get in touch by email or calling 0333 220 6646.


Resources to support your learning

We have a range of tools, resources, and staff who can support you during your learning.

If you've enrolled in an online course, you'll need to attend online sessions with your tutor using a system called Teams.

To enhance your experience you may also be asked to use Equal. This enables you to collaborate with your tutor and other members of the group outside of the classroom. Your tutor can use Equal to share useful documents and work with you.


Useful contacts


For general enquiries about the service, our courses, your invoice, to make an appointment.

Apprenticeship Manager – Sarah Hall

Pathway Manager - Sarah Bennett

The Job Gym Manager - Adam Ridings

Automotive Manager - Peter Lees

Victim Support


Telling us what you think

Your opinions matter to us. If you have any feedback please let us know. This can include complaints, compliments or general comments. You can do this by:

  • talking to someone in our service 
  • completing a survey (you'll have the opportunity to do this at various times during your course)

During your time studying with us we'll also ask you to fill in some other surveys too, including some national surveys that all learning providers are asked to do.

You can send an email here


Complete your learner induction

To confirm that you have completed your learner induction, click here to complete the form.




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