Safeguarding & Welfare

Our commitment to safeguarding and apprentice welfare

Mantra Learning, the employers we work with, and the training providers we partner with, share a responsibility to keep our apprentices and learners safe. This doesn’t just mean making sure nothing happens to them while on our premises or with our staff. It also means offering support if they have any personal issues that they don’t feel they can disclose elsewhere, or if they have concerns about any of their peers, colleagues, friends or family. As well as this, it means helping learners understand how to keep themselves and others safe – at work and in the wider community.

Keeping safe covers a wide range of things. Safety from physical assault is important, but when we refer to safety and safeguarding, we mean all the things that might impact apprentices' and learners' lives. Mental health issues can affect safety, especially when people don’t get support in handling them. The same applies to the challenging events in life such as loss or grief, or physical illness.

These things can make us vulnerable, and when we’re vulnerable we can be taken advantage of in a variety of ways: these include financial abuse, coercion, domestic and/or sexual abuse, and radicalisation. If our learners have any concerns about these things, or anything else, affecting them or someone else, they can always talk to their development coordinators or tutors who will be able to help in getting support.

The designated person with lead accountability for safeguarding and welfare within Mantra Learning can be contacted at



Support Channels

We signpost apprentices and learners to a wide range of organisations who can help them in getting support they require in any circumstance. These include: 

The Samaritans, whose helpline is open 24 hours a day, 365 days a year and who can also be contacted by email. They provide advice to people having a difficult time, and there is guidance on their website for anyone who is worried about someone else.

The Mix - the UK's leading support service for young people. The Mix offer a helpline, an online chat service, and a crisis text service to under-25s. There is also a huge range of informative articles about housing, money, mental health, relationships, and other subjects.

Shelter, the housing and homelessness charity. Like Shelter, we believe that everyone should have a home; and we don't want any of our apprentices' or learners' safety to be affected by not having a place to sleep. Shelter has a helpline and a number of local offices across the country, and also offer online chat support. 

The National Domestic Violence helpline - one woman in four experiences domestic violence in her lifetime, and two women are killed each week by a current or former partner in England and Wales. Where there is anything we can do to help our apprentices and learners escape domestic violence, we always aim to do so. 

The Men's Advice Line - most domestic violence is directed at women, but men can be abused too, in both heterosexual and gay relationships. We are committed to helping all our apprentices and learners escape domestic violence. 

The LGBT Foundation, who offer a wide range of support services to lesbian, gay, bisexual and trans people; including support groups, face-to-face counselling, a helpline, and email support.

Wherever welfare issues are brought to our attention, we aim to find the most helpful sources of support for apprentices and learners and to do what we can to get them engaging with that support.


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